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How We Keep Your Account Safe

Your account with carta 4d is built on transparency and security. We collect only what we need to verify your identity, process your deposits and withdrawals via DANA…

Account verification onlyDANA, OVO, GoPay, QRIS payment dataNo third-party selling24/7 access to your data requests
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carta 4d How We Keep Your Account Safe
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We want you to feel confident about what we know and how we use it. If you have questions about your privacy, want to see what data we hold about you, or…

Live Chat Support Open the chat widget on carta 4d and select 'Privacy & Data' from the menu. Our team replies in real-time during 09:00–21:00 WIB daily.
Email Requests Send a data-access or deletion request to [email protected] with your account email and ID number. We confirm receipt within 24 hours.
Account Settings Go to Settings > Privacy & Permissions in your lobby to view collected data, manage marketing preferences and request history exports.
SECURITY & CONTROL

How We Handle Your Information

carta 4d encrypts all data in transit and at rest using industry-standard TLS and AES protocols.

Encryption & Storage

All account data travels over encrypted TLS channels and is stored in firewalled servers. Login sessions expire after 30 minutes of inactivity.

Payment Tokenisation

DANA, OVO, GoPay and QRIS links are tokenised so we never retain your full account credentials or card details on our systems.

Role-Based Access

Only authorised support staff can view your account at all. Payment processors and data analysts work with anonymised records.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track page performance, not to build profiles for third-party ads.

Data Retention

Account records are kept for three years after closure where local law permits, then deleted. Betting history is anonymised after two years.

Your Rights

Request access to, correction of, or deletion of your data anytime via chat, email or settings. We respond within seven business days.

Privacy Questions Players Ask

Below are the most common questions we hear about how carta 4d handles your privacy. If you don't see your question here, get in touch with our Privacy team via live chat or email.

Your account is marked as closed immediately and your data is anonymised within 30 days. We retain anonymised records for up to three years where local law permits, then delete them completely. Your personal identifiers and payment details are purged within 48 hours of closure.

No. We never sell your personal data to marketing firms, advertisers or other platforms. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with law enforcement where required by court order.

Log into your account, go to Settings > Privacy & Permissions and select 'Request Data Export'. We compile your records and email them to you within seven business days. You can also contact our Privacy team via live chat for immediate help.

We use session cookies to keep you logged in securely and analytics cookies to measure site performance and spot bugs. We do not use cookies to build advertising profiles or track you across other websites. You can disable non-essential cookies anytime in your browser settings.

DANA, OVO, GoPay and QRIS credentials are tokenised—we store only a unique token, never your actual account details, PIN or card number. All payment data travels over encrypted TLS channels. Our payment processors handle the actual transaction; we see only that a deposit or withdrawal succeeded.

Change your password immediately and contact our support team via live chat (available 09:00–21:00 WIB). We will review your login history, flag unusual activity and help you secure your account. In Makassar and across Indonesia, our team responds within minutes during business hours.

Yes. We follow privacy principles applicable where local law permits, including secure storage, user consent and the right to access and delete your data. For specific compliance questions or requests related to Indonesian regulations, contact our Privacy team via email or live chat.

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